Customer Satisfaction is Our #1 Goal.

Shipping Policy -- MISDefenseProducts.com (MIS)

We do not ship to any location outside of the United States and Canada.

Please provide a physical address for all shipments. We do not ship to PO Boxes, APO or FPO addresses. UPS won't deliver to them.

Knives and self defense weapons are not sold to anyone under 18 years old.

Stun Weapons CANNOT be shipped to New York, New Jersey, Illinois, Michigan, Massachusetts, Rhode Island, Wisconsin, Hawaii or the city of Philadelphia. We cannot ship stun guns outside the United States.

Pepper Sprays CANNOT be shipped to New York, Massachusettes, or Wisconsin.

Pepper Sprays CANNOT be shipped outside the continental US, which includes Alaska, Hawaii, and US Territories.

Pepper Sprays CANNOT be shipped by any method other than GROUND.

Hidden Cameras and CCTV Systems can take up to three days to ship. These items may need to be custom-assembled, configured, double-checked, and/or quality-control tested before shipping.

FREE SHIPPING, via UPS Ground or USPS Priority Mail, if your order is over $90.00. (This doesn't apply to orders outside the Continental US).

All United States orders are shipped either the same day or within 24 business hours.

UPS Ground is our shipping method of choice. However, sometimes we will ship USPS Priority Mail.

Ground shipping is $7.95 and will be automatically added to your total at checkout for those orders under $90.00.

If you are a customer with an order going to Alaska, Hawaii or US Territories, actual shipping costs will be emailed to you for your approval if they are over $15.00. We send orders via USPS if they are going to Alaska, Hawaii, or US Territories.

Orders being shipped to Canada will be charged a flat fee of 22.95 for shipping via USPS. There may be customs duties for you to pay at your end due to local jurisdiction taxes and duties regulations. Items not manufactured in the US, require payment of a tax on the receiving end. This is the customer's responsibility to pay these added taxes and duties. Any fees for shipping collected by MIS are only for getting the package to your destination.

You may upgrade your delivery method for a small fee. Fees for upgraded shipping are:

UPS Next Day Air - $45.00
UPS 2nd Day Air - $22.50
Saturday Delivery for the above services is an additional $12.00. This service is only available on Friday with Next Day Air service, or Thursday with 2nd Day Air. Not available in all areas. You must select this upgraded shipping at checkout

The above rates are for a standard 1 Pound Box. If the shipping charges are higher, we'll need to charge actual shipping charges. When you select this method of delivery, you are thereby agreeing to pay additional shipping charges, if applicable.

There may be rare instances when your order contains several items and we may be out of stock temporarily on part of your order. In that case, we may have to ship your order in two packages, only one of which will be sent via the expedited method you requested. Any backordered items will be sent via UPS Ground when they come in. We have thousands of products and only list an item as out of stock on our site if it is expected to arrive at the warehouse in more than a week. Generally, we notify you of any items on backorder when you choose an expedited method of shipping and give you the options available at that time.

An email shipment confirmation will be sent by the next business day after shipment. This confirmation will provide your tracking number or delivery confirmation number.

If you place your order by mail, phone, or fax, and do not wish to provide your email address, we'd be happy to provide your tracking number or delivery confirmation number for you.

Privacy
We do not disclose any personal information provided on this site to anyone. This includes your email address.  View our Privacy Policy.

If you have any questions regarding our shipping policies, please do not hesitate to contact us by sending an email to Customer Service.

Mail or Fax Orders
If you would like to pay or order offline, please print out an order form and send it with your payment.

Please remember to add all shipping costs if your order does not exceed $90.00.

Texas residents, add 8.25% sales tax.

Please send your payment and order form to:

MIS Technologies, Inc.
2701 W. 15th St., # 161
Plano, TX 75075

You may fax your order form and credit card information to: 1-469-361-6471, if you prefer offline processing.

Make all payments to: MIS Technologies, Inc.

Return Policy -- MISDefenseProducts.com (MIS)

Our 100% Satisfaction Guaranteed return policy is simple and easy - if you're unhappy with something you bought from us...return it within 30 days of purchase for a full refund of the purchase price. This does not apply to all items, but most of them. See below for exceptions.

About Returns:

Refunds are fully contingent upon inspection of item(s) once we receive it.

We do not pay for shipping charges on items being permanently returned.

All returns must be authorized by MIS before product(s) is returned.

Pepper spray CANNOT be returned if the package has been opened or tampered with.

Self Defense Instructional Videos CANNOT be returned for a refund. You may return these items for replacement only.

Crossbows can only be returned if defective or unopened. Exchange only if defective. Full refund if unopened within first 30 days of purchase. 60-day defect warranty.

Hidden Cameras - All of our hidden nanny cameras are special order items and are NOT subject to cancellations or returns. Due to the nature of this product line, returns for hidden nanny cameras will only be accepted if the camera has a manufacturer's defect, or if it is damaged upon shipment to the customer. In which case the product will be repaired or replaced, and shipped back to the customer. 360 day defect warranty.

CCTV Electronic Equipment - No returns allowed. All sales final.

Lock Picks - No returns allowed. All sales final.

Books - No returns allowed. All sales final.

Stun Guns and Tasers - Exchange Only. No returns accepted. Taser RMAs are handled by the manufacturer.

Bug Detectors - Due to the nature of bug detectors they cannot be returned unless defective. These items are replaceable only. No refunds. We have had customers use these to scan for bugs and then send them back. These are meant to be used periodically to keep your environment free of electronic surveillance devices.

Special Orders - No refunds. No cancellations. Payment must be made before the order is processed.

All packages refused by customers upon delivery, without prior written consent, will be charged $7.95 for return shipping.

If you did not give your full or correct address when placing your order and the package is returned to us, you will be charged $7.95 for shipping to send the package back to you via UPS Ground.

IMPORTANT - You are responsible for the cost of shipping the item back to MIS. If you want to return it, you must pay for shipping the item yourself, unless the item is deemed both defective and under warranty. The product(s) must be returned in resalable condition with all original packaging, accessories and accompanying literature. If we receive your product without the aforementioned items, you will not get a refund or in store credit. Basically, you must return the item in NEW condition, just like we sent it to you.

If you lost something that goes with your order, you can not return it.

If you send us a return that is not complete, you will not receive a refund.

We do not offer refunds until we have first sent a replacement of your original order.

Note:  Warranty will be voided and returns will not be honored if a product has been abused or tampered with. This includes, but is not limited to, taking a product apart to attempt to fix it. All returns will be inspected upon receipt. Credits and/or Replacements will be issued after the return is processed.


Restocking Fee

There is a 25% restocking fee for returned items that are not being exchanged and are not damaged. You will be reimbursed the cost of your item less 25%. We do not reimburse the $7.95 shipping cost that you paid. The reason for the restocking fee is simple. We only sell brand new unopened products. Returned products that have been opened, can only subsequently be sold as used items at a deep discount, or used as demos. We have enough demos.


The Return Process, step-by-step:

All returns must be accompanied by a Return Merchandise Authorization (RMA) number. Please contact us by e-mail or call 1-877-283-6424 for an RMA number.

In your initial correspondence, please provide the following information::

First Name/Last Name of customer; Shipping address of customer; Your RMA number; Reason for return; and Specify whether you want a replacement or refund.

Please send your return via UPS or FED EX since these methods are easily tracked. If you prefer to use US Mail, please insure the package and include delivery confirmation. It is the customer's responsibility to make sure the return gets to our warehouse.

The RMA number must be included on the shipping label to ensure prompt processing.

Returned items should be sent to:

MIS Technologies, Inc.
ATTN: Returns (RMA Number)
2701 W. 15th St., # 161
Plano, TX 75075

Returns must be postmarked within 30 days of delivery date on file with MIS. If you are unsure of your delivery date, put your tracking number that we emailed you into the tracking mechanism at www.ups.com and you can confirm it.

Refunds are issued to the credit card used for the original purchase. We do not keep credit card numbers in our database. We will contact you to obtain this information. We will be able to give you the last four digits of the card number to help you locate the card you used for purchase.

If you have any questions, our Customer Service department will be happy to help you. We can be reached at 1-877-283-6424 or email Customer Service.


Return Situations

MIS generously pays shipping on orders that are over $90.00. It is free to you in this instance, this does not mean that the shipping was free. This just means that we did not charge you for shipping products to you. The cost of shipping your order to you, whether you paid for shipping or not, will be deducted from any refund given, unless the product is deemed defective within the first 30 days.

For example, if your order was $70.00 plus $7.95 shipping, your refund will be the cost of the item which is $70.00. However, if your order was $120.00, which qualifies for free shipping, and you return your order for a refund, your refund amount will be $112.05. ($120.00 minus $7.95 shipping on most orders).

Returns accepted and/or received after 30 days will receive an exchange or in store credit only.

Defective item, still under warranty

If a product is being exchanged due to a manufacturer's defect, we will exchange that product for you and you will NOT be charged for shipping it back to you.

We do not offer refunds until we have first sent a replacement of your original order.

If you are unhappy with your order, or you made a mistake on the order.

If you are exchanging a product due to wrong product ordered, wrong size, wrong color, wrong type, etc., or, because you are not satisfied with the product, you will be charged our standard shipping cost of $7.95 for UPS Ground to have the exchanged product shipped back to you. (If you wish to upgrade shipping method, you will be charged for the upgraded shipping cost - see our shipping policy for those costs.

If we made a mistake on the order -- sent a wrong item or quantity.

If we made a mistake on your order, we will reimburse you the cost of shipping your order back to us via Ground or Standard only. No Overnight or Express methods will be reimbursed. We will reship your order the same way we shipped it to you initially at no additional charge. This is fair for all parties concerned.

Defective item, not under warranty

No returns allowed.

Cancellation Policy -- MISDefenseProducts.com (MIS)

Orders that are cancelled prior to shipment are subject to a $9.95 processing fee.

Special Orders cannot be cancelled.